We are considered a Value Added Reseller. Valued Added Resellers differ from Retailers because we add value to our products and services by having excellent technical knowledge of our products and services, as well as being able to handle the "after the sale" questions and support. Our computer systems are custom designed to suit your needs and hand assembled and tested in Lancaster County! Therefore, there are no 800 or 900 numbers to call for service or support! We handle everything here in Lancaster! If you have any problems or technical questions about any product or system you have purchased from us, we are just a local phone call away!